Returns Policy
Every return starts with clarity.
The current policy details the return window, eligibility, exchanges, refunds, and the steps to take before sending an item back.
Return window
30 days
You have 30 days after receiving your item to request a return.
Before sending
Request first
Items sent back without first requesting a return will not be accepted.
Refund timing
Within 10 business days
If approved, refunds are processed to the original payment method.
01 · Eligibility
Condition and proof of purchase
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at oi9940688@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].
Return details to confirm: the published policy currently contains a placeholder return address. Do not send an item until the return request has been accepted and return instructions have been provided.
02 · What happens next
Accepted return requests
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at oi9940688@gmail.com.
03 · Damages and issues
Let us know promptly
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
04 · Exchanges and EU orders
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at justinoseiakoto@gmail.com.