Returns & refunds

A straightforward way to make a return.

Start with the steps below so we can confirm eligibility and provide the correct return instructions before anything is sent back.

Request window30 days

Request a return within 30 days of receiving the item.

ConditionUnused & original

Items must meet the current eligibility conditions before a return is accepted.

Refund timingUp to 10 business days

After an approved refund is issued to the original payment method.

01 · Before you send anything

Start the return with us first

1

Contact us

Send your order number and the item you want to return within the 30-day request window.

2

Wait for acceptance

We will confirm whether the item meets the return conditions and provide the appropriate return instructions.

3

Send only after approval

Items sent back without first requesting a return may not be accepted.

Return address

The return destination is provided after a return is accepted. Do not send a parcel to an address found elsewhere on the website.

02 · Eligibility

What the item needs to look like

  • In the same condition in which it was received.
  • Unused or unworn, with tags where applicable.
  • In its original packaging.
  • Accompanied by a receipt or other proof of purchase.

03 · Once approved

Refund timing

Approved refunds are returned to the original payment method. The current policy allows up to 10 business days for the refund to be processed after approval. If more than 15 business days have passed after approval, contact us so we can follow it up.

04 · Exceptions

Items that may not be returnable

The current Shopify refund policy lists sale items and gift cards as non-returnable and also excludes certain customised, personal-care, perishable or hazardous goods where applicable. If you are unsure about a specific Oak & Origin item, ask before sending it back.

Ready to request a return?

Send your order number and the product name.

Start with contact